Accessibility

WCAG 2.2 is published by the World Wide Web Consortium (W3C) and is organised around four principles: content must be perceivable, operable, understandable and robust. Level AA is the middle of three levels and is the standard most commonly adopted in the UK.

Where the law requires it, we also have regard to the accessibility duties that apply to service providers under the Equality Act 2010, which requires organisations to make reasonable adjustments for disabled people.

Accessibility is not the same as legal advice. This page concerns accessing our website and our services. If you have a question about a claim, please see the rest of this website or contact us.

The measures below are built into the design of this website:

Website accessibility is only part of the picture. If you are a client or a prospective client and you need information or our services in a different way, we can discuss adjustments such as:

• providing documents in large print, plain text or another accessible format;
• explaining matters by telephone or in a face-to-face meeting rather than in writing;
• communicating through a third party or advocate, where you would like someone to assist you;
• allowing additional time for meetings or correspondence;
• communicating in an alternative format where a communication need has been identified;
• arranging a home visit or an alternative meeting arrangement where that is practical and appropriate.

Please contact us to discuss what would help. We consider each request on its own merits and against what is reasonable in the circumstances. Requests relating to a live matter may also be affected by our professional and regulatory obligations.

We are not aware of any part of this website that is currently inaccessible, but we do not claim that the site is free from barriers. Areas we are continuing to watch include:

• content added or edited after the most recent review, which has not yet been checked to the same standard;
• third-party services, such as embedded tools or widgets, which we do not fully control;
• PDF documents or downloads that may not be fully tagged for screen reader use.

If you find something that does not work for you, please tell us — the most useful thing you can do is describe the page, what you were trying to do and what happened.

If you have difficulty using this website, or you need information in another format, please contact us. We aim to respond to accessibility reports promptly and to explain what we can do.

• Telephone01582 415 836
• Emailinfo@injurylawspecialists.co.uk
• PostSuite 204, 16 Titan Court, Laporte Way, Luton, LU4 8EF

When reporting a problem, it helps us if you tell us: the page or address you were using, what you were trying to do, what happened, and the device, browser or assistive technology you were using. Please do not send sensitive information about a claim by email.

We would like the chance to put things right first. If you have contacted us about an accessibility issue and you are not satisfied with our response, you can raise it under our Complaints Procedure, which sets out how to escalate a concern and how to refer a matter to the Legal Ombudsman where appropriate.

Because accessibility is a service matter, it can generally be dealt with through our internal complaints process in the same way as any other concern about the service you have received. Concerns about how personal information has been handled are dealt with separately — see our Privacy Notice.

[To be confirmed by the firm: if the firm intends to reference the likes of AbilityNet for free assistive-technology help, or to name an accessibility lead, that detail should be added here so this section reflects the firm's actual arrangements.]

The standards and duties referred to on this page are published by official sources. These links open in a new tab:

• WCAG 2.2 — W3C — the accessibility guidelines this website is designed against.
• Equality Act 2010 — legislation.gov.uk — the duty on service providers to make reasonable adjustments for disabled people.
• GOV.UK accessibility guidance — UK government guidance on accessibility requirements and good practice.

We review our accessibility position periodically and when we make significant changes to the website, and we update this page accordingly. The current version is always published here, with the "last updated" date shown at the top.